Delete your Safrati account
How to ask us to close your account and erase the personal data linked to it.
Last updated: 16 August 2026
About this page
Safrati is the mobile app of Safrah (safrah.app), a service for booking trusted local drivers in Georgia. Both are operated by Safrati Almathaliyah Establishment (Commercial Registration 7054103002), Jeddah, Saudi Arabia. This page explains how you, as a Safrati or Safrah user, can ask us to close your account and erase the data we hold about you.
Delete your account from the Safrati app
- Open the Safrati app and sign in to the account you want to delete.
- Open the Account tab, then tap Settings.
- Scroll down to the Danger zone panel.
- Tap Delete my account.
- Optionally tell us why you're leaving, type DELETE in the confirmation box, then confirm.
You are signed out immediately, and we email you a confirmation showing the date after which the account can no longer be restored.
Delete your account on the website
- Sign in at safrah.app.
- Open My account, then Profile.
- Scroll down to the Danger zone panel.
- Select Delete my account.
- Type DELETE in the confirmation box, then choose Schedule deletion.
If you have a driver account
Drivers close their account the same way, from the app or from Settings on the website. One difference: we cannot close a driver account while it still has a trip that has not finished, a withdrawal we have not paid out yet, or money sitting in the wallet. If any of those apply you will be told which one, so you can settle it first — or contact us from the address registered on the account and we will close the account for you.
What happens after you request deletion
- Straight away
- You are signed out, your account is deactivated, and your profile stops appearing anywhere on Safrati or Safrah.
- For the next 30 days
- You can change your mind. Sign in again with the same details and you will be offered the option to restore the account exactly as it was.
- After 30 days
- The account can no longer be restored by signing in.
- Erasing your data
- Erasing the personal data listed below is carried out by our support team. Send your request to admin@support.safrah.app and we will complete it within 30 days of confirming that the request came from you. You can send it at the same time as you delete your account, or at any point afterwards.
What is deleted and what we keep
Deleted when your request is completed
- Your name, email address, phone number and gender
- Your profile photo
- Your saved trip plans, saved searches and favourite drivers
- Messages you sent in the in-app chat
- Documents you uploaded, including passport images submitted for travel insurance and, for drivers, licence and vehicle documents
- Your device's push notification token and the device identifiers linked to it
- The one-off location coordinates you shared on a trip day so your driver could find you
Kept after your account is deleted
- Records of bookings, invoices and payments, which we are required to keep for accounting, tax and anti-fraud purposes
- Records needed to resolve an open dispute, complaint or refund
- Reviews you left for drivers: these stay published, but we detach your name so they appear anonymously
Booking, invoice and payment records are kept for seven years for tax and accounting compliance, and are deleted once that period ends — the same retention period set out in our Privacy Policy. They are stored apart from your contact details and are never used to contact you again. Read our Privacy Policy
Deleting some of your data without closing your account
You do not have to close your account to remove specific data. You can delete all of the following yourself at any time, in the app or on the website:
- Your profile photo — Account, then Settings
- Any message you sent in a chat
- Any saved trip plan
- Any saved search
- Any driver you added to your favourites
- Notifications for a device — turn them off in Settings, which deletes that device's token
- For drivers: uploaded vehicle documents, pricing rules and pending change requests
For anything not on this list, email admin@support.safrah.app describing what you would like removed. We reply within 30 days.
Contact us
For any question about deleting your account or your data:
- Email:admin@support.safrah.app
- WhatsApp (travellers):+966 53 350 9559
- WhatsApp (drivers):+995 555 53 01 76
We reply to deletion requests within 30 days. If you contact us from an email address or phone number that is not registered on the account, we may ask you for something else that proves the account is yours before we act on the request.